FREQUENTLY ASKED QUESTIONS
What is The Little Tiny Bookshop’s relationship to Manga Manga?
Manga Manga is our sister store! The Little Tiny Bookshop is located inside Manga Manga (which sells Japanese comics). On receipts and invoices you will see both names appear (Manga Manga / The Little Tiny Bookshop) since the two entities share resources and are owned by the same lady.
Our actual little tiny bookstore is located in the hallway of Manga Manga. We hope you visit and get to enjoy all the itty-bitty items we have for sale. All the books are legible! (Everything is roughly smaller than 4” x 6” :) Also, please note, we are tiny not miniature! Miniatures are a thing! We love the world of miniatures, but LTB is just about small. Small but still functional :)
How long will it take for my book to arrive?
It depends! If you are picking up the book and it is in stock at one of our distributors, then you could receive your order within 4 days. When we place orders on Sunday evenings (and if it is in stock and there are no shipping delays) it will (usually) be available for pick up on Thursday when we open! If you choose local delivery, it could potentially be dropped off sooner! We place orders almost every day and will try our hardest to get you your books as fast as possible!
For books that need to travel from other distributors that are a bit farther away, it could take up to 10 days, so please keep this in mind. We will note on your estimate the expected delivery date!
If you have chosen shipping as your fulfillment method, the expected delivery date will vary depending on how fast we get the book and can then ship it to you. We typically receive books from our distributor 2-3 days from order date. We will then ship it to you as fast as we can. On average, we estimate it will take 7 days for you to get your order.
For local delivery, once we receive your order from our distributor, we will deliver your books in as speedy a timeframe as possible!
There are many aspects of the supply chain that we do not have control of and we will do our very best to fulfill our order in a timely manner. We thank you for your patience and understanding!
What if the book is backordered?
For backordered titles, we will inform you that we are unable to order it at that time. We will then add it to our internal pull list and let you know when it is available. Once it is available, it is absolutely OK if you do not need it anymore, just let us know. Unfortunately, we cannot provide a timeline when backordered items become available. We work with four distributors and fingers crossed it is available from at least one of them!
What if my order arrives in the mail damaged?
If your order arrives damaged, we can offer you a refund! We will file a claim with the shipping carrier, and if the order needs to be returned to the distributor, we will arrange return shipping. Please email us if this happens! (littletinybookshop@gmail.com)
Please note, sometimes items arrive to us damaged :( We will let you know when this happens. We can either re-order the item for you or offer a damage discount.
Can I pre-order new releases?
Yes, sort of! But please note, we will not send an invoice for new releases until we can confirm it is available from one of our distributors. We do not want to take your money until the title is in stock, usually a week before release date. If you have placed an order with a combination of new and old releases, then these will be invoiced separately and charged shipping separately as well (if applicable).
Can I pay my invoice with a gift card?
Yes! There is an option at check-out for you to pay with a Manga Manga or Little Tiny Bookshop (coming soon) gift card!
Can you mail a plastic gift card to someone as a gift?
Yes! We will mail a plastic gift card free of charge. You may request a gift card under the “book order” text box on the order form. Please indicate the amount you would like the gift card for, and please note the name of the recipient in the comments box. We also offer e-gift cards if that is easier. The Little Tiny Bookshop plastic gift cards are not in stock yet - but will be soon. Stay tuned.
What is the loyalty rewards program?
Manga Manga / The Little Tiny Bookshop offers a loyalty rewards program. It is free to sign up! For every dollar spent, you earn 1 point. For every 100 points earned, you get $10 off your next purchase. 200 points = $20, 300 points = $30 and so on. If you are not a rewards member, Square (via invoices and sometimes text messages) asks you if you would like to join. There is no obligation! Please note, points can be earned on your Little Tiny Bookshop invoices, but they must be redeemed in store.
I am a regular Manga Manga customer. Why would I order from The Little Tiny Bookshop? Is this different than the pull list?
LTB is different than the Manga Manga pull list! Order your books through LTB if you want manga SHIPPED to your door, DROPPED OFF to your house, sent to a friend, OR if you want to custom order any books that are NOT manga. If you are not looking for any of these things, then continue to use the standard Manga Manga pull list in store or on our website. This process will not change!
Why don’t you have an online store?
So many people are reading so many different things there is no way we could cater to every demographic. Our model is about CUSTOM ORDERS. You are the expert on your own tastes and interests. You find out what books to read through friends, family, school, social media, podcasts. There are also very powerful search engines run by gazillionaires who can help you find the book you are looking for. Once you know what you want, The Little Tiny Bookshop is just here to get it for you. Keep your dollars local and help out the little guys!
Our sister business (Manga Manga) has a different model - we want you to come and look at our over 4,000 books in stock! We want you spend time in the shop and discover new series. We have never offered shipping until now because we believe visiting Manga Manga is a magical experience. You can absolutely order any manga titles through The Little Tiny Bookshop, and if we have the titles in stock you may even get the books delivered super fast!
Do you provide gift-wrapping?
Soon! We will hopefully offer this service in a few months. Stay tuned!
Why would I order from you instead of a giant corporation online?
So many reasons! We are a local woman-owned small business and your orders directly help us support our families. We have three part-time employees who help run the shop, and your support helps them, too!